Privacy Policy
Last updated: 2025-06-10
1. Introduction
At ReelCast ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our Service.
2. Information We Collect
2.1 Information You Provide
We collect information you voluntarily provide when you:
- Create an account (email, username, display name)
- Update your profile information
- Upload content to our platform
- Contact our support team
- Subscribe to our newsletters or communications
2.2 Automatically Collected Information
We automatically collect limited technical information, including:
- IP addresses (for session management and security)
- Device and browser information
- Usage patterns and feature interactions
- Log data for system performance and security
3. How We Use Your Information
We use your information exclusively to:
- Provide and maintain our Service
- Authenticate and manage your account
- Process and distribute your content to connected platforms
- Communicate with you about your account and our Service
- Ensure platform security and prevent fraud
- Comply with legal obligations
- Improve our Service through analysis of usage patterns
4. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties.
We may share your information only in the following circumstances:
- Third-Party Platforms: When you authorize us to publish content to external platforms (TikTok, Instagram, YouTube)
- Service Providers: With trusted partners who assist in operating our Service (Cloudflare for CDN, Railway for hosting)
- Legal Compliance: When required by law or to protect our rights and the safety of our users
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with prior notice)
5. Data Storage and Security
All your data is securely stored within the European Union, ensuring compliance with GDPR and other privacy regulations.
We implement industry-standard security measures including:
- End-to-end encryption for data transmission
- Secure password policies with recommended two-factor authentication
- Regular security audits and monitoring
- Access controls and employee training on data protection
- Compliance with SOC2 and GDPR standards through our infrastructure partners
Our infrastructure partners (Cloudflare and Railway) are both GDPR and SOC2 compliant, ensuring the highest standards of data protection.
6. Your Rights and Choices
Under GDPR and other privacy laws, you have the right to:
- Access: Request a copy of your personal data we hold
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your personal data at any time
- Portability: Receive your data in a structured, machine-readable format
- Restriction: Limit how we process your data
- Objection: Object to certain types of processing
- Withdraw Consent: Revoke previously given consent
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
7. Data Retention
We retain your personal information only as long as necessary to:
- Provide our Service to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
When you delete your account or request data deletion, we will permanently remove your personal information and user-generated content from our systems within 30 days, except where retention is required by law.
8. Cookies and Tracking
We use minimal cookies and tracking technologies for:
- Session management and authentication
- Security and fraud prevention
- Basic analytics to improve our Service
We do not use third-party advertising cookies or tracking for marketing purposes. You can control cookie preferences through your browser settings.
9. Children's Privacy
Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it immediately.
10. International Data Transfers
All data processing and storage occurs within the European Union. If data needs to be transferred outside the EU for service provision, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the European Commission.
11. Third-Party Services
Our Service integrates with third-party platforms and services:
- Social Media Platforms: TikTok, Instagram, YouTube (when you authorize content publishing)
- Infrastructure: Cloudflare (CDN and security), Railway (hosting)
These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these third-party services.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any material changes via email or through our Service at least 30 days before the changes take effect.
13. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
General Contact: [email protected]
Data Protection Officer: Available upon request
14. Supervisory Authority
You have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not complied with applicable data protection laws.